Our commitment to quality
Quality isn’t only something we measure – it's something we live, every day.
At Achieve together, we’re proud to provide safe, person-centred support that helps people live happy, healthy and meaningful lives. We put quality at the heart of everything we do – and we never stop improving.
A culture of safety
Safety always comes first.
We’ve built a strong, proactive culture where safety is everyone’s responsibility – and where both team members and people we support help shape how we learn and improve.
Key features of our approach include:
- Openness and transparency when learning from events.
- Clear reporting and investigation, with outcomes shared and acted upon.
- Shared responsibility for risk, supported by our internal experts.
- Risk Enablement Panels (REPs) - ensuring people are supported to live safely and independently, in the least restrictive way.
“92% of families and friends say their loved one feels safe in our care.
Quote ”Knowing my daughter is safe and happy means everything to us.” - Family member, England
420
Homes and services
2,300+
People we support
People we support
We support people with a wide range of needs – always shaped around their needs, aspirations, personality and what matters most to them.
Meeting and exceeding regulatory standards
We’re proud of our strong performance across England and Wales:
At Achieve together, we’re proud to provide safe, person-centred support that helps people live happy, healthy and meaningful lives.
We’ve also embraced the CQC’s new Single Assessment Framework (SAF) – an approach that aligns closely with our values and person-centred ethos.
Our SAF approach includes:
- Training for more than 90% of our team members
- Workshops for operations managers focused on the lived experience of care
- Values-led alignment with: Being brave, having fun, making things happen and valuing everyone
Our Wheel of Engagement ensures we deliver holistic, person-centred support – helping us continually improve quality, outcomes and lived experience.
Continuous improvement, built in
We regularly review and refine how we work – through robust audits and independent oversight.
Here’s how we stay on top of quality:
- Internal audit processes aligned to current regulation.
- Simplified home manager audits to reduce duplication and free up time.
- Independent audit benchmarking through an external research organisation.
- Every Visit Counts – a feedback process that strengthens our governance.
Investing in training and expertise
Our teams are the backbone of the great support we provide to people – so we make sure they have the tools, skills and support to succeed.
Key programmes include:
- Oliver McGowan training to support people with autism and learning disabilities.
- In-house Positive Behaviour Support (PBS) training through PASS+PORT™.
- STOMP (Stopping Over-Medication) guidance shared through our Medication Matters conference.
- Quality of Life reviews that go beyond basic compliance checks.
- Brilliant Basics Bite Sized Modules – providing easy access to resources and good practice tips for team members who manage and lead teams.
Smarter systems, safer support
We’ve partnered with RADAR, a digital platform that helps us manage risk effectively and spot patterns early.
It allows us to:
- Record all risk-related events in one universal system.
- Share best practice across homes and services.
- Move away from paper-based forms for better insight and responsiveness.
- Analyse data to mitigate future risk and support continuous improvement, enabling a better quality of life for people supported.
Culture of Co-production
We work in partnership with people we support to ensure people have a say about the way we run our organisation and the important decisions that impact on people's support. Our co-production group Unity is involved in various workstreams across our organisation, partnering with our teams to ensure the culture of co-production.
What quality looks like in action
Our achievements reflect the care, effort and commitment of our teams:.
- 100% CIW compliance in Wales.
- 92% of families say their loved one feels safe.
- Ongoing reduction in restrictive practices through our PBS approach.
- Co-production Big Plan.
Looking ahead: quality without compromise
We’re always looking to improve – simplifying systems, investing in digital tools and reducing duplication to free up time for what matters most: people we support.
By embedding co-production, learning and innovation across Achieve together, we’re helping set a new standard in the care sector – one that others can follow, and families can trust.
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