The CQC praised Maldon House for its strong leadership, committed staff team, and person-centred approach to care, ensuring that every individual is treated with dignity, respect, and equality. The service supports people with learning disabilities, autistic people, and those with behaviours that may challenge, empowering them to live as independently as possible and enjoy full access to community life.
Inspectors noted that residents are supported to take part in a wide range of meaningful activities, both at home and in the local area. Bedrooms are personalised to reflect each person’s interests, personality and identity, helping to create a homely and inclusive environment.
Highlights from the CQC report include:
- Knowledgeable and supportive leadership
- Staff who fully understand and meet people’s individual care needs
- Encouragement for residents to take part in personalised activities that promote independence and well-being
Families also shared their positive experiences:
“They are nice people, and my family member loves it there.”
“If anything needs addressing, they sort it straight away and always meet my expectations.”
Zak Houlahan, CEO of Achieve together, said:
“It’s wonderful to see the hard work and dedication of our teams recognised. The people we support deserve to lead meaningful and independent lives, and our staff make that possible every day.”
Sam Long, Head of Area Operations, added:
“This result reflects our continued commitment to creating a culture that listens to, values, and involves the people we support.”
Bobbi Danbury, Registered Manager at Maldon House, commented:
“We strive to maintain a safe, positive and empowering environment that promotes well-being, learning, and independence for everyone we support.”
