Rosebank Lodge rated ‘Good’ in all areas by the CQC  

Rosebank Lodge in Mitcham has been awarded a ‘Good’ rating by the Care Quality Commission, marking a significant improvement from its previous inspection where some areas were rated ‘requires improvement’. 

The CQC highlighted in this report that the service is safe, well-led and people we support are treated with kindness and compassion.  

The report also noted that communal areas have been redecorated and include a well-equipped sensory room, making the home ‘comfortable and ‘learning disability/autism friendly’ place for people to live’. 

Key achievements recognised by the CQC include: 

• Achieve together works with people we support to understand what being safe means to them and the best way to achieve that. 

• The atmosphere in the home is relaxed and calm 

• There is a stable and experienced management team 

• The team has excellent working relationships with external partners  

• Staff are valued and treated equally and fairly. 

Zoe Armstrong, Chief Care and Quality Officer, said: 

“Every person we support deserves to live in a good home, and if there is something preventing that standard from being reached, we take action to put it right. At Rosebank Lodge the team has turned things around, and I could not be prouder.” 

Fabian Morgan, Area Operations Manager, added: 

“A concerted team effort and a shared determination to ensure people we support enjoy the best possible quality of life has resulted in Rosebank Lodge being rated ‘Good’ across all areas. The service is safe, well-managed and has a lovely atmosphere – thank you to the team for making this happen.” 

Ernestine Dadey, Registered Home Manager, concluded: 

“Person-centred care sits at the heart of everything we do. Our team has worked tirelessly to make Rosebank Lodge a place where people feel happy, respected and valued. I’m very proud of how far we’ve come, and we remain committed to continually raising the standard of care.”