In its April–May 2025 assessment, CQC inspectors praised the team at Northfield House for their person-led, inclusive and consistent approach. People supported shared how much they enjoy living at the home, taking part in activities, and making everyday choices.
One person said:
“I feel safe. The team take me to the seaside, to the pub, and I can choose what I want to eat.”
Relatives also commented positively on the team’s warmth and responsiveness:
“The whole team are a wonderful bunch of people. My relative is having a far better life there than I could ever provide.”
Key highlights from the inspection:
- People feel heard and involved in their own care
- Strong systems around safeguarding, medicines and planning
- Clear leadership and strong team morale
- Access to a wide range of meaningful activities
Victoria Brown, Head of Area Operations, said:
“This rating reflects a culture of care, dignity and ambition. Northfield House is a place where people flourish — and it’s a credit to the whole team.”
“We’re incredibly proud of this outcome. The report reflects the teamwork, consistency and genuine care shown every day — not just for inspection, but for people we support. This was a real team effort, and I’d especially like to thank everyone across Achieve together who stepped in, helped prepare, responded quickly, or simply had our backs. It’s been a shared success — and we’re all so thankful,” shared Netty, Registered Manager of Northfield House.
Zak Houlahan, CEO, added:
“Getting to a Good rating is not easy — maintaining it takes even more. This outcome shows the consistency of standards and the commitment of our teams across Achieve together.”
