Celebrating significant improvements at Glencourt

Glencourt supports people with learning disabilities and people with mental health support needs to live as independently as possible and achieved Good ratings for Wellbeing, Care & Support, Environment, and Leadership & Management.

The result reflects significant improvements made across the home since its previous inspection. Inspectors recognised the commitment, dedication and hard work of leaders and team members, highlighting positive changes across every area of the service.

Importantly, the inspection confirmed that concerns which previously led to two Priority Action Notices have been addressed, and both notices have now been removed as a result.

Putting people at the centre

Inspectors praised Glencourt’s increasingly person-centred approach, recognising improvements to support plans, which are now more detailed, outcome-focused and tailored to each person’s individual needs, preferences, goals and aspirations.

People are actively involved in developing and reviewing their plans wherever possible, helping to ensure they remain at the centre of decisions about their lives.

The report also highlighted the positive culture within the home. Team members were recognised for their understanding of people’s needs and their commitment to promoting choice, participation and independence. Inspectors observed warm, positive interactions and a relaxed atmosphere throughout the home.

CIW also recognised significant improvements to safeguarding arrangements, risk management processes and quality assurance systems. The report highlighted how people are supported to live healthy, safe and meaningful lives while maintaining as much independence and control as possible.

Creating more opportunities

Inspectors praised investment in the home and improvements to accessibility, including the installation of a wheelchair-accessible ramp and more suitable transport.

These improvements are helping create greater opportunities for people to participate in community life, build connections and enjoy meaningful experiences that support their wellbeing.

A team effort

Rachael Hawkins, Director of Operations – Wales & West, Achieve together, said:

“We are delighted that Glencourt has achieved Good ratings across all four inspection themes. This result reflects the dedication, commitment and passion of our team members, who work every day to support people to live happy, healthy and meaningful lives.

“We’re particularly proud that inspectors recognised the significant improvements made across the home. This achievement demonstrates what can be accomplished when people we support, families and team members work together towards a shared goal.”

Fay Louise Harvey, Head of Area Operations, Achieve together, added:

“This is a fantastic achievement for everyone connected to the home and one that our team members should be incredibly proud of. The report recognises the progress we have made in strengthening support, improving outcomes and creating a positive culture where people are encouraged to make choices, maintain their independence and achieve goals that are meaningful to them. We will continue building on this success and remain committed to delivering the very best support possible.”

Inspection highlights

The report highlighted a number of strengths, including:

• More person-centred and outcome-focused support planning

• Positive relationships between team members and the people they support

• Strong safeguarding arrangements and robust risk management processes

• Improved accessibility and increased opportunities to participate in community life

• Strengthened leadership, oversight and quality assurance systems

• A culture focused on continuous improvement and positive outcomes for people

This fantastic result reflects the dedication of team members and the positive difference that high-quality, person-centred support makes every day. As we continue to build on this success, we’re committed to helping all the people we support live happy, healthy and meaningful lives.