Achieve together’s residential home in Thornton Heath rated ‘Good’ by CQC following exceptional improvement 

Achieve together’s residential home on Beulah Road in Thornton Heath has been awarded a ‘Good’ rating by the Care Quality Commission (CQC), marking an exceptional improvement from its previous ‘requires improvement’ rating. 

In its latest inspection report, the CQC highlighted significant progress across a number of areas, including safeguarding, staff training, governance and risk management. Inspectors noted that the service has developed a strong learning culture, with incidents thoroughly investigated and care delivered in line with the latest evidence and good practice. 

The positive impact of these improvements is reflected in feedback from people connected to the service. One person supported at Beulah Road said: 

“I really like my key worker who knows what I like and how to look after me. I do like living here.” 

A healthcare professional added: 

“Team members at Beulah Road know how to look after people supported and meet their needs while keeping them safe.” 

The CQC also recognised several key strengths of the service, including: 

• People supported are treated with kindness and compassion 

• Safety is prioritised throughout the home 

• Team members are skilled, experienced and well trained 

• The atmosphere in the home is relaxed and calm 

• The registered manager is knowledgeable, supportive and works closely with the local community 

Zoe Armstrong, Chief Care and Quality Officer at Achieve together, said: 

“It takes a great deal of hard work and commitment to overcome a ‘requires improvement’ rating and achieve an overall ‘Good’ standard. The team at Beulah Road has made this happen, ensuring the people we support live in a home where they are safe, respected and treated with dignity.” 

Fabian Morgan, Area Operations Manager, added: 

“A concerted team effort and a shared determination to ensure people we support enjoy the best possible quality of life has resulted in Beulah Road being rated ‘Good’ across all areas. The service is safe, well managed and has a lovely atmosphere – thank you to the team for making this happen.” 

Vera Gogo, Registered Home Manager, concluded: 

“Person-centred care sits at the heart of everything we do. Our team has worked tirelessly to make Beulah Road a place where people feel happy, respected and valued. I’m incredibly proud of how far we’ve come, and we remain committed to continually raising the standard of care.”