The CIW commended the service for delivering high-quality, compassionate, and person-centred support, noting that people supported at Cwm Hyfryd experience excellent well-being.
A team member praised the leadership at the home, saying:
“They are very professional. The Manager is the best I’ve ever had; they always have time for you.”
Highlights from the CIW Report include:
- People are supported to be as well and healthy as possible.
- Individuals are safeguarded from abuse and neglect.
- People enjoy music, sensory experiences, quiet spaces, and access to outdoor areas.
- Individuals are actively involved in reviewing their personal support plans.
- The manager is highly experienced and skilled in supporting people with complex needs.
- Achieve together shows a strong commitment to sharing information with the relevant authorities.
Voices from the Team:
Zak Houlahan, Chief Executive at Achieve together, said:
“As always, our Team Members are working hard to ensure the best quality of life for everyone by respecting, empowering, and encouraging people to live independent, engaging, and autonomous lives in a safe and homely environment. This inspection outcome is a true reflection of that dedication, and I am very grateful.”
Ann-Marie Harris, Area Manager, added:
“I am delighted to read all the positive comments made by CIW, particularly how team members truly embody Achieve together’s values. People we support flourish here, and our team ensures that happens.”
Gemma Rawlings, Registered Home Manager, shared:
“I could not be prouder of my team and all that they have done to achieve this fantastic result. Thank you so much everyone!”
