From day one, Zak made it his mission to listen deeply, act purposefully, and reshape our organisation around what really matters—quality support, simplified working, and inclusive leadership.
Spending time in homes across the country, Zak built a clear picture of the day-to-day realities our teams face. What followed was bold but grounded: cutting paperwork in half, digitising processes, and rolling out smart dashboards to give home managers control and clarity.
A full executive and operational restructure was delivered within months, with new reporting lines and real ownership across leadership. Our safety culture was overhauled. Long-standing risks were addressed. And quality has turned a corner—with inadequate homes reduced from seven to just one, and 44 others actively progressing.
We also raised our voice—joining the APPG for Adult Social Care and co-founding a new national group focused on working age adults, making sure the people we support are represented in the big conversations.
Zak’s message remains clear: our homes, and the people in them, come first.
We’re proud of what we’ve achieved—and we’re only just beginning.
