This is why, from April 2025, we introduced a significant uplift in pay for our team members. It reflects not just the cost of living, but the real value we place on those delivering support every day in homes and communities across England and Wales. But pay is just the beginning.
We are creating a culture where people can grow their careers with confidence.
This year marks a milestone in our journey. We’ve been recognised by the Financial Times as one of the UK’s top employers. Our apprenticeship programme continues to receive national awards for excellence in learning and development. Many of our in-house training programmes are externally accredited, opening pathways to qualifications, new skills and new roles. And the results are clear: people are choosing to build their future with us.
Some of our team members have been with us for over 25 years. Many have surpassed 10 years. That depth of experience brings something you cannot teach overnight—trust, consistency, and an understanding of people we support that only comes with time.
We see it every day. Team members who joined as support workers are now managing homes and services. Others are leading regional teams, shaping practice, or delivering national impact through innovation and co-production. We are proud to promote from within—and we do it often.
Our ‘Hearts in the Homes’ campaign highlighted just how much dedication, warmth and purpose exists in our teams. And 2025 is the ‘Year of the Home Manager’—a focus on the vital leadership role played by our home and service leaders, whose commitment and expertise underpin everything we do. These are not just titles—they’re the difference between a job and a vocation.
We know that when we invest in our people, people we support benefit most. Stability in our teams creates continuity in relationships. Knowledge is built over time. And that matters. Because in specialist care—whether supporting someone with complex autism, profound and multiple learning disabilities, or forensic mental health needs—trust is the foundation of everything.
This year, we’ve continued to enhance learning pathways. We’ve expanded access to accredited clinical training, Positive Behaviour Support qualifications, and leadership development. These aren’t add-ons—they’re essentials in providing the kind of support we’d want for our own family members.
To anyone considering a career with us, know this: Achieve together is more than a place to work. It’s a place to grow, to belong, and to lead. Whether you’re just starting out or looking to return to a sector with purpose, we have a pathway for you.
We are privileged to do what we do. And the privilege is greater still when we do it alongside people who feel seen, heard, and supported in their careers.
That’s the future we’re building.
