Zoe Armstrong’s update – April 2022

Hello, I am Zoe, Quality Director for Achieve together, and today I am going to share a few changes we are making to ensure we improve and monitor the Quality of our support.  For a BSL translated version of this blog, please watch here.

We are currently investing in the recruitment of 18 new quality assurance advisors who will between them audit each of our homes or services four times a year, visiting each location in person.

What does this mean?

  • Whilst our Regulatory Inspectors might visit our homes or services once a year, sometimes more or less frequently. We will visit to conduct Quality Assurance Audits four times a year in person, applying the same rigorous tests and measures of our regulators.
  • In addition to monthly audits already completed by our Managers these additional Quality Assurance Audits will provide us a very accurate snapshot of the quality of support and administration at each home and ensure that teams are confident in their ways of working and have everything they need to succeed and evidence great support.
  • You can be assured we are identifying homes and or services that could be improved long before our regulators and will be working together with our regional and central support teams to develop plans and complete tasks that will ensure our homes and service provide the high-quality support that people rightly expect and deserve.

What else is new?

  • We will be developing our ‘Experts by Experience’ partnership working with our Health and Wellbeing Team, to provide opportunities for people we support to accompany Quality Assurance Advisors to audit identified services.
  • We are also expanding our ‘Relative Quality Checker’ group through our ‘Family Forums’ and we will provide them training and coaching to develop their audit focus.

In other news from around Achieve together, Michael Fullerton, Director of Health and Wellbeing, spoke at Care Talk’s ‘Levelling up’ Conference earlier this month. The conference looked at innovations and solutions in health and care settings to promote equality of services for people with learning disabilities and/or autism.

We also recognised Autism Acceptance Week. Campaign4Change and Achieve together created a campaign called ‘Listen to Me’, which focuses on autism acceptance from the perspective of people we support at Achieve together. C4C produced a video voicing these perspectives.

Employee of the Month for March was Paul Rose, Maintenance Team Lead, who was recognised for all he does for our homes. Well done, Paul!

We have also made our submissions for the National Learning Disabilities & Autism Awards, and are looking forward to reading all the entries!

In other news from around Achieve together, people across the organisation have been busy as usual…

People living in our DCA Thornton homes gave away sunflower pots to the community, as part of the Willow Garden Project:

Colleen and Shane from Acorn House enjoyed a day out at our local ice cream farm, and visited Ellesmere Port boat museum on their way home:

Richard is a huge fan of Radio Jackie. He recently enjoyed a tour around the station, met the DJ and was given lots of goodies!

Mary from Eastbourne Road, who’s faith is important to her, has recently been able to access the Sunday Service in person again. During the pandemic she was supported with listening to the live stream, but Mary really enjoyed engaging in person:

Robert from Swansea was shown around the local fire station and enjoyed looking at some fire engine trucks!

People at Ambleside Lodge recently enjoyed a trip to the Fun Fair: