Acorn House were delighted to receive some very positive feedback from a visiting professional, which thanked the entire team for their understanding and patience. The team have welcomed Jazz to Acorn House recently, who moved in during a difficult time, for them personally, for the nation and the care sector. The team were praised for how they had dedicated time to get to know Jazz, ensuring that he is understood by everyone. The feedback highlighted that it has been evident, that when issues do arise, the team are not deterred, because they understand in detail Jazz’s specific needs and can see the positives, Jazz’s full potential and the contribution he has to offer others in the house and to society.
The team encourage Jazz to follow a routine board which ensures his stresses are reduced, because he knows what is going to happen next. The team also encourage Jazz to focus on positive outcomes rather than on negative issues that cause him anxiety. As they get to know Jazz further, steering him away from his intrusive thoughts is done naturally, resulting in Jazz trusting them and feeling safe in his new home.
Angela, Service Manager of Acorn House was pleased that the feedback also commented on the house being well maintained, with sufficient resources and a pleasant décor, describing the garden as a large space with great potential (especially for a smaller football pitch!). During this last year when people have found themselves being required to isolate for a number of months, it was pleasing to also read that the summer house has proved invaluable for Covid-19 safe visits, enabling families to keep in touch.
Communications from Angela through to house senior and support team members was also praised as always being good, sharing that the benefit is that any issues are then able to be addressed quickly, before anything can escalate.
The journey for all may still be long but the team continuously strive to achieve success for the people supported, including their most recent housemate we hope can now look forward to a lifetime of achievements.
Angela said “I’m absolutely delighted with the feedback received. I’ve shared it with the team who are pleased that their hard work is appreciated. Jazz is settling in really well – it’s like he has always been with us. Our main task now is to welcome someone into our last room who gets on well with all the other people we support at Acorn House. I just want everyone living here to be happy.”
Acorn House is a supported living service for adults aged 18+ with learning disabilities, mental health needs and autism spectrum conditions. It is ideal for people who would benefit from living in their own space with a bespoke care package to suit their needs, plus background support for more independent individuals. People are supported to take part in meaningful activities that enrich their lives, and build on new and existing skills.