Zoe’s update – November 2021

Join our Director of Quality for an update on our recent families survey and people’s achievements this month….

Hello everybody,

My name is Zoe Armstrong and I’m the Director of Quality at Achieve together. My role is about ensuring that we have good process, systems and effective governance in place, so that people get the very best support. 

You can watch the British Sign Language version of this blog on video here.

I’d like to welcome and introduce you to a new format for our monthly blogs, where various members of our Executive team will be sharing what’s going on around the organisation. This way, you can get a perspective from different areas around Achieve together, get to know us better, and have an insight into what’s going on behind the scenes.  We’ll be sharing news, activities, and topics of interest. You can look forward to receiving a monthly round up of our news.

Recently, we asked families for their feedback – and we have listened to their responses. As a result, we’re going to be making improvements to our communication processes. We’re going to re-launch the Wheel of Engagement, so that everybody is fully aware of what the Wheel of Engagement is, and the value it brings to the quality of life for people we support. We’re also going to make sure that our Speak Up email address and our complaints policy is visible for everybody.  speakup@achievetogether.co,uk  Thank you very much to everybody who participated in the survey.

We’ve just issued our re-vamped Professionals Poll, which asks key stakeholders to provide feedback to us about our services – we’ll use this information to learn, improve and develop our services. We’re 100% committed to always listening to everyone we support, our team members, the relatives whose family we support, and involved professionals. We’re continuously becoming better at what we do, and delivering the best specialist support – inspiring a generation to live happy, healthy and meaningful lives.

In other news:

Achieve together win at the 2021 Nursing Times Awards

We are delighted to have won the first ever ‘Nursing in Social Care Award’, a new category in the renowned Nursing Times Awards.

On Wednesday 27 October, in a glittering ceremony held at the prestigious Grosvenor House Hotel on Park Lane in London, nurses and organisations from across the profession were honoured across 25 categories in a night of recognition dedicated to celebrating exceptional achievement.

Director of Health & Wellbeing at Achieve together, Michael Fullerton said: “As nurses in social care, we feel we are in a hugely privileged position to positively impact on the lives of people with learning disabilities and/or autism. Receiving this award, in recognition of our influence of the support to adults with profound and multiple learning disabilities, following the Essential and Core PMLD Service Standards is just incredible”.

Following their 31st year, the Nursing Times Awards are the most respected and relevant awards in the nursing and healthcare sector, representing true excellence in nursing and patient care.

People we support and team members in Wales, produced some inspirational artwork in honour of Remembrance Day:

Meanwhile, people supported at Meesons Lodge in Essex got into the Halloween spirit. Team members support here enabled quite a few to enjoy visits to pumpkin patches, choosing their own pumpkins to decorate and what a great selection they took home!

Johnny from South Wales has been enjoying horse riding at Smugglers Equestrian Centre!

Wishing you all the best,

Zoe